Shipping policy

Shipping & Delivery Policy

At Bargain City, we aim to make delivery simple, secure and convenient. This policy explains our available delivery options, order processing times and what you can expect after placing your order.

Delivery Options

PUDO Locker Delivery

We can ship your order to a PUDO locker for convenient collection.

When placing your order, customers can provide their preferred PUDO locker location. Where possible, we will use the PUDO locker that is most convenient and reasonably close to the customer's location.

Once your parcel has arrived, you will receive the relevant collection and tracking information.

Courier Guy Store Delivery

We can also send your order to The Courier Guy store closest to you for collection.

Bargain City will use the nearest suitable Courier Guy store based on the delivery location provided by the customer.

Customers will be notified once the parcel has arrived and is ready for collection.

Please note: We do not generally deliver directly to residential addresses. Orders are sent to a designated collection point, such as a PUDO locker or Courier Guy store.

PostNet-to-PostNet

Customers may also choose PostNet-to-PostNet delivery.

With this option, your order will be sent from our selected PostNet branch to a PostNet branch that is convenient for you.

Customers should provide their preferred PostNet branch when placing their order. Where necessary, Bargain City may contact the customer to confirm the most suitable branch.

Choosing Your Collection Point

When placing your order, please provide your preferred:

  • PUDO locker;
  • Courier Guy store; or
  • PostNet branch.

Where a specific location is unavailable or unsuitable, Bargain City may contact you to arrange the nearest available collection point.

Our aim is to send your parcel to a collection location that is convenient and reasonably close to you.

Delivery Fee

Standard Shipping: R200

The standard shipping fee applies to our available delivery options, unless a different delivery charge is specifically stated at checkout or agreed with the customer.

Order Processing Times

Our standard order processing schedule is as follows:

Monday to Friday

Orders Before 16:30

Processed & Dispatched the Same Business Day

Orders that are successfully placed and paid for before 16:30 on a weekday will generally be processed and dispatched on the same business day.

Orders After 16:30

Processed the Next Business Day

Orders placed after 16:30 will generally be processed and dispatched on the following business day.

Saturday

Orders Before 12:30

Dispatched Saturday

Orders successfully placed and paid for before 12:30 on Saturday will generally be dispatched on Saturday.

Delivery to your selected collection point will take place during the following business week.

Orders After 12:30

Processed Monday

Orders placed after 12:30 on Saturday will be processed and dispatched on Monday.

Sunday

Orders Placed Any Time

Processed Monday

Orders placed on Sunday will be processed and dispatched on the following Monday.

Delivery Timeframes

Once your order has been dispatched, delivery is estimated to take approximately 1–3 business days.

The actual delivery period may vary depending on:

  • Your location.
  • The selected collection point.
  • Courier schedules and routes.
  • Public holidays.
  • Weather conditions.
  • High-volume periods.
  • Remote or outlying areas.
  • Unforeseen courier or operational delays.

The 1–3 business day estimate begins after dispatch, not when the order is placed.

Tracking Information

Once your parcel has been dispatched, tracking information will be provided where available.

You can use your tracking information to follow the progress of your parcel until it reaches your selected PUDO locker, Courier Guy store or PostNet branch.

Customers are responsible for collecting their parcel once it becomes available at the selected collection point.

Collection Point Deliveries

Please make sure that you select a collection point that you can conveniently access.

Depending on the collection provider, you may be required to provide identification, a collection code, tracking information or other information before the parcel can be released.

Bargain City is not responsible for parcels that are not collected within the collection provider's applicable holding period.

If a parcel is returned to us because it was not collected, additional delivery or return charges may apply before the parcel can be sent again.

Incorrect Collection Details

Customers are responsible for providing accurate information when selecting their collection point.

This includes:

  • Correct customer name.
  • Correct mobile number.
  • Correct email address.
  • Correct PUDO locker or collection point.
  • Correct PostNet branch, where applicable.

Incorrect or incomplete information may result in delays or the parcel being sent to a different suitable collection point.

Damaged Parcels

If your parcel appears damaged when you collect it, please notify Bargain City as soon as possible.

Where possible, take clear photographs or video of:

  • The outside of the parcel.
  • Any visible damage to the packaging.
  • The product and packaging after opening.

This information may assist us when investigating the matter with the courier or delivery provider.

Courier Delays

The stated delivery timeframe of 1–3 business days is an estimate and is not a guaranteed delivery period.

Once a parcel has been handed over to the courier or delivery provider, delivery is managed by that service provider.

Bargain City will assist with reasonable tracking and delivery enquiries, but cannot control delays caused by the courier or circumstances outside our reasonable control.

These may include:

  • Severe weather.
  • Public holidays.
  • Operational disruptions.
  • High parcel volumes.
  • Incorrect customer information.
  • Collection-point disruptions.
  • Other unforeseen circumstances.

Cash on Delivery / Collection

Cash payment or payment on collection is available in Pretoria only, subject to prior arrangement with Bargain City.

Customers selecting this option must arrange the collection or meeting details with us before the order is released.

Pretoria only.

Customers outside Pretoria should use one of our available delivery options and complete payment before the order is dispatched.

Important Delivery Information

Please remember:

  • Bargain City ships orders to PUDO lockers, Courier Guy stores or PostNet branches.
  • We do not generally deliver directly to residential addresses.
  • The nearest suitable Courier Guy store may be selected based on the customer's location.
  • Customers may choose PostNet-to-PostNet delivery.
  • Customers may request a preferred PUDO locker or collection point.
  • Delivery normally takes approximately 1–3 business days after dispatch.
  • Orders are only dispatched once payment has been successfully confirmed.
  • Delivery timeframes are estimates and may vary.
  • Customers are responsible for collecting parcels from their selected collection point.
  • Cash on collection is available in Pretoria only, subject to arrangement.

Need Help With Your Delivery?

If you have any questions regarding your order, collection point or delivery, please contact Bargain City.

Bargain City

Email: Bargaincityma7@gmail.com
WhatsApp / Phone: 074 222 2987

Please have your order number or invoice number available when contacting us so that we can assist you as quickly as possible.